server not accessible In our Paris Data Centre
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Thursday, 21st March, 2024
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22:32pm
We are writing to update you on the incident at our SXB Paris France Data Center. The water leakage damaged the batteries of our UPS system, which supply power to one of our rooms. The water leakage damaged the batteries of our UPS system, which supply power to one of our rooms.
As a result, a portion of our server and network infrastructure is currently unavailable. The electrical UPS system has failed, and we are unable to supply power to this room.
The electrical specialists have analysed the situation and developed a plan to remove the damaged battery blocks from the UPS system. This is necessary to restore power. The removal of the damaged batteries is currently underway, but it may take some time to complete.
Therefore, we cannot provide an ETA at this time.
Rest assured that our team is working diligently to resolve the issue as quickly as possible.
Your server has not been affected by any water damage but may be powered off. We apologize for any inconvenience caused and will keep you updated on the
situation and progress of the remediation efforts.
Thank you for your patience and understanding.
